Booking and cancellation conditions

Name, contact, pickup time and place, destination, passenger number and required flight, child-seat and special information must be correct. The booking becomes binding by confirmation or confirmed card payment. Obvious technical errors are reserved.

Availability considers existing bookings, deadhead travel, journey, preparation and waiting; unselectable times cannot be booked.

Pre-journey changes are subject to availability. Changed distance or duration may lead to recalculation, additional payment or refund.

Cancellation fees: 48 hours or more before the scheduled pickup time: free · 24 to under 48 hours before pickup: 25% · 12 to under 24 hours before pickup: 50% · less than 12 hours before pickup: 80% · from the scheduled pickup time or in case of a No-Show: 100%.

The scheduled pickup time is used to calculate the cancellation period. Customers may demonstrate that no loss or a substantially lower loss was incurred; saved expenses and revenue from replacement bookings will be taken into account.

Card refunds are returned to the original payment method. Depending on the payment provider or bank, the credit may take several business days.

Waiting is charged at a flat rate of EUR 60 per hour, starting 15 minutes after arrival (60 minutes with a correct flight number from actual landing).

Unlimited waiting is not owed for substantial flight, baggage, immigration or customs delay, cancellation, closure, official measures or conflict with a later booking. Without correct flight data, booked pickup time may govern.

Absence, inability to contact after waiting, wrong address or lack of readiness may be treated as a no-show with a 100% cancellation fee. Customers may still demonstrate that no loss or a substantially lower loss was incurred.

Traffic, accidents, closures, weather, airport or authority operations may delay us; mandatory liability remains unaffected.

Changes to destination, pickup, route, stops or scope may be charged by additional distance, time and conditions. Unsafe, unlawful or operationally unreasonable requests may be refused.

Passenger number and luggage must be stated; exceeding legal occupancy or safe loading may mean refusal, replacement vehicle or added cost. Child seats require age, weight and quantity in advance.

Breakdown, accident or maintenance may require a same or higher class replacement without surcharge; a specific model is guaranteed only if expressly agreed.

A journey may be refused or ended for danger, violence, unlawful demands, over-occupancy, missing child restraint or dangerous goods.

Natural events, extreme weather, accidents, closure, strike, official order, war, terrorism or widespread IT failure limit liability as permitted by law.

Amendment or cancellation through booking management or info@lidn.de. Lidn GmbH / Leemousine, Am Weidenring 58, 61352 Bad Homburg v. d. Höhe.

Express individual terms and relevant AGB provisions prevail.